FAQ

Everyone with an AutoPASS-tag gets 10% off in Oslo and Bærum. They also get discounts from these toll points.

Some toll points give a larger discount if you pay a larger prepayment. This regards, for instance, Bastø Fosen or Veipakke Salten. If you are unsure about where all the toll points are, you can find a full overview on Autopass.no

This is what you get with an additional agreement

• You will receive an agreement discount based upon how large your prepayment is.
• You pay separately to the toll point you have an additional agreement with. We will send you a bill for your other crossings throughout the country.
• You may have as many additional agreements as you wish.

You enter an additional agreement by logging onto Min side and choosing “New agreement”. A map will appear and you must choose which company you wish to enter an additional agreement with. Then you add the relevant cars to the agreement.

oll points, we recommend that you enter an additional agreement there. 

You may enter an agreement on our webside, here:

Enter AutoPASS-agreement
 

If you get a white signal it could mean two different things.

1. Have avtalegiro: If you have avtalegiro, your tag will show a white light from 3 weeks prior to the bill being withdrawn from your bank account. You will therefore have the possibility to check the amount and crossings before the payment occurs. You can find this easily, in our app.
    
2. Do not have avtalegiro: If you do not have avtalegiro and your tag shows a white light, it means that you have an outstanding payment. 

Note that if you paid on a Friday, the payment will not be registered until Monday. This could therefore be the reason for a white light signal in the weekend.

These are the reasons for no light signal:

• You have recently entered an agreement and not received the tag yet.
• The tag is not attached to your front window properly. 
• You have disturbing elements in your font window; UV-files, rain sensor or other things. Read more about which cars this conserns. (PDF, 218KB)
• There is an error with the toll point you are driving through. We are automatically notified about the error and then we fix it.
• Your tag needs a new battery or is defect. Contact us, and we will send you a new tag.
• You have one or more outstanding bills and your AutoPASS agreement has been temporarily frozen until the outstanding bills are payed.

If you are in doubt about why your tag is not working, we recommend that you log onto My page or our app. There you can check the status of your agreement. Alternatively, you may contact us and we will help you.

You get your deposit back once your agreement has been cancelled. You can cancel your agreement on My page or by contacting us. If there are any outstanding payments, the deposit will be deducted from your next bill. Otherwise you will receive the deposit in the account that you used to pay your last bill. 

When the agreement is cancelled, the tag can be disposed.

To remove the old tag you need Zalo water, a towel and some fishing line or plastic showel of some kind. Put the towel over the dashboard and moisten the tag attachment with Zalo water. Then use the rod or showel behind the tag attachment to get it off. Do not use metal devices or solvents as they can damage the window.

You can also contact Hurtigruta Carglass, Riis bilglass or Glassdrive. They will remove the tag for free.

You find the tag number on the backside of the tag, under the barcode.  

If you are not planning on using the tag on a new car and you wish to cancel your agreement, you can do that by contacting us. 

When the agreement is cancelled, you will get your 200 kr deposit back. It will either be deducted from an outstanding bill or sent directly to your bank account. 

The tag can be disposed of as electronic waste. 

You can order a new tag attachment here:

Order tag attachment