Registration of crossing data

With agreement

If you have an AutoPASS agreement, it is for the most part your tag that is registered at a toll point. Exceptions are when the tag has not been registered properly.

In these cases, we take a picture of the plates to bill the owner of the car. If there is a valid agreement attached to the car, the crossing will be paid by the agreement holder. Bills are sent as usual.

Agreements with debt collection are automatically frozen. Until the debt has been paid, the agreement will remain registered as invalid in our system.

Without agreement

Faktura sendes ut i etterkant. If you do not have an AutoPASS agreement, your plates will be photographed at the crossing. The crossing is charged to the car owner at the time of the crossing, as registered in the motor vehicle register. Bills are sent post crossing.

 

Storage of crossing data

With agreement

Crossing data attached to an agreement is usually stored in our system for a year after the crossing date. Crossings older than this are automatically deleted due to our privacy policy.

Crossing data also appears on all bills unless you as a customer have reserved yourself from this. Due to the billing law, bills are kept for 10 years after they have been sent.

If you have requested deleting of crossing data when entering the agreement, the crossing data will automatically be deleted as soon as the agreement has been charged. This means that crossing data will in this case not be available for review.

Without agreement

Pictures attached to a crossing done by a customer without an agreement, will normally be deleted 60 days after the bill has been paid. If there is a case regarding the crossing, the pictures will be kept until the case has been treated.

Crossing data is also printed on all outgoing bills. Due to the billing law, bills are kept for 10 years after they have been sent.

 

Access to crossing data

With agreement

You can get an overview of your crossing data for the past 6 months on Min side. You can also receive crossing data by contacting Fjellinjens customer support. Here we can give you your crossing data for the past year. We do not hand out crossing data over the phone due to our privacy policy. In addition to the customer, only the police may receive crossing data.

Without agreement

Contact customer support if you want us to send you a copy of previous bills with crossing data. We do not hand out crossing data over the phone due to our privacy policy. In addition to the customer, only the police may receive crossing data.